Modernizing In-Store Pricing: How a Fortune 500 Retailer Streamlined Operations and Enabled Future Growth
A global retail leader partnered with ShyftLabs to modernize its in-store pricing operations through a centralized, scalable pricing platform. By replacing manual processes and legacy systems with a flexible, user-friendly solution, the organization reduced operational inefficiencies, improved pricing accuracy, and accelerated its modernization roadmap.
The Challenge
The retailer's in-store pricing operations were constrained by outdated systems and labor-intensive workflows. Price changes were managed through email and spreadsheets, resulting in delays, duplication of work, and frequent errors. These inefficiencies impacted teams across stores, merchandising, and pricing operations, consuming time that could have been used on strategic decision-making.
In parallel, the organization's enterprise systems lacked modern pricing functionality. Limitations in flexibility and configuration blocked the rollout of member-based pricing, real-time promotion handling, and rule-based approvals. Business stakeholders had identified missed opportunities in both revenue and operational scalability, but lacked the infrastructure to act on them.
The company needed a solution that would eliminate inefficiencies, improve pricing control, and pave the way for innovation across pricing models and promotions.
The Solution
ShyftLabs delivered a modular pricing modernization platform designed to meet immediate operational needs while enabling future extensibility. The platform was deployed in phases to integrate with legacy systems and reduce risk across store operations.
The solution included three core components:
A closed-loop price authoring and scheduling system that centralized all pricing decisions, enforced validation rules, automated approvals, and maintained full audit visibility.
An extensible pricing foundation built to support future use cases such as advanced promotional strategies, membership pricing, and third-party integrations through APIs and a scalable data model.
A phased deployment framework that allowed gradual rollout by department, with rollback capabilities and real-time sync between new and legacy systems.
Designed with pricing teams in mind, the platform streamlined workflows without sacrificing transparency or control.
The Results
The centralized pricing platform replaced fragmented, manual workflows with automated processes that improved coordination across teams and reduced operational risk. A phased rollout minimized disruption while accelerating modernization across stores. With a flexible architecture in place, the organization is now equipped to support new pricing models, advanced promotions, and integrations without reworking its core systems.
Simplified Operations
Email and spreadsheet-based processes were replaced with centralized tools that reduced administrative effort and improved coordination across teams.
Reduced Risk and Lead Time
Automated validations and structured workflows helped eliminate errors from manual data entry and accelerated pricing approvals.
Accelerated Modernization
A phased rollout strategy allowed the organization to upgrade systems and workflows without disrupting day-to-day operations.
Built for What Comes Next
With an extensible pricing platform in place, the retailer is now ready to support future initiatives such as membership pricing, advanced promotions, and third-party integrations.
Key insights
Fix the Process Before You Automate It
Automation is most effective when built on well-designed workflows. Redesigning pricing operations helped ensure long-term success.
Usability Matters, Even for Internal Systems
Designing with the end user in mind improved adoption and daily use. A clean, intuitive interface played a key role in long-term impact.
Phased Rollouts Reduce Risk
Staggered deployment limited disruption and gave teams time to adjust, test, and scale effectively.
Flexibility Future-Proofs the Platform
By building with extensibility in mind, the solution now supports evolving business needs without major rework.