Tracking Nursing Competencies
Customer
Multi-hospital Healthcare System
Challenges
-
Joint Commission on Accreditation of Health Care
Organizations (JCAHO) requires the documenting of nursing
staff competence
-
Nurses comprise 30% of a hospitals employees (1,400 in a 500
bed hospital)
-
Tracking is a two fold problem; 1) which nurses require
which competencies, 2) Tracking them to be included in the
annual performance review
Solutions
-
Create a competency by care setting cross-walk table
utilizing the prior year data
-
Utilized the Time and Attendance Data to group nurses
working in the same care settings
-
Create a Gen-AI chatbot to reach out to nurses via SMS to
capture competency
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Create Gen-AI chatbot for Nursing Managers get Annual
Performance Review for each nurse
-
Create a chatbot to rate Nurses and Nurse Manager’s
satisfaction
Business Impact
-
Nursing reported a 80% satisfaction score with the process
-
Nurse Managers reported a greater than 90% satisfaction
score with the process
-
Nurse Managers reported a labor savings of 1-3 hours in
capturing and retrieving the staff competencies.