Tracking Nursing Competencies

Customer

Multi-hospital Healthcare System

Challenges

• Joint Commission on Accreditation of Health Care Organizations (JCAHO) requires the documenting of nursing staff competence
• Nurses comprise 30% of a hospitals employees (1,400 in a 500 bed hospital)
• Tracking is a two fold problem; 1) which nurses require which competencies, 2) Tracking them to be included in the annual performance review

Solutions

• Create a competency by care setting cross-walk table utilizing the prior year data
• Utilized the Time and Attendance Data to group nurses working in the same care settings
• Create a Gen-AI chatbot to reach out to nurses via SMS to capture competency
• Create Gen-AI chatbot for Nursing Managers get Annual Performance Review for each nurse
• Create a chatbot to rate Nurses and Nurse Manager’s satisfaction

Business Impact

• Nursing reported a 80% satisfaction score with the process
• Nurse Managers reported a greater than 90% satisfaction score with the process
• Nurse Managers reported a labor savings of 1-3 hours in capturing and retrieving the staff competencies.