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Tracking Nursing Competencies

Customer

Multi-hospital Healthcare System

Challenges
  • Joint Commission on Accreditation of Health Care Organizations (JCAHO) requires the documenting of nursing staff competence
  • Nurses comprise 30% of a hospitals employees (1,400 in a 500 bed hospital)
  • Tracking is a two fold problem; 1) which nurses require which competencies, 2) Tracking them to be included in the annual performance review
Solutions
  • Create a competency by care setting cross-walk table utilizing the prior year data
  • Utilized the Time and Attendance Data to group nurses working in the same care settings
  • Create a Gen-AI chatbot to reach out to nurses via SMS to capture competency
  • Create Gen-AI chatbot for Nursing Managers get Annual Performance Review for each nurse
  • Create a chatbot to rate Nurses and Nurse Manager’s satisfaction
Business Impact
  • Nursing reported a 80% satisfaction score with the process
  • Nurse Managers reported a greater than 90% satisfaction score with the process
  • Nurse Managers reported a labor savings of 1-3 hours in capturing and retrieving the staff competencies.