PetCoach POC

Customer

Global Retail Corporation (Fortune 500)

Challenges

• Pet Parents need answers 24/7 not just when their veterinarian is available
• Reduce the number of emergency calls to vet clinics by triaging severity

Solutions

• Develop Chatbot for Pet Parents that mirrors vet answers
• Display attributed references to increase trust of recommendations
• Use of RAG eliminated hallucinations that would put pets a risk

Business Impact

• Demonstrated Gen-AI solution would reduce calls to existing vet hotline.
• Recommend relevant vendor products and services based on recommended treatments