Identifying Unauthorized
Access to Patient Charts

Customer

Multi-hospital health system

Challenges

• Identifying users who access patient charts without a valid reason is a critical aspect of healthcare data security.
• Identify access patterns outside of normal working hours or on weekends.
• Monitor for users accessing patient charts excessively or unusually often.

Solutions

• Establish baseline user behavior patterns and identify deviations.
• Use machine learning algorithms to detect unusual access patterns that might indicate unauthorized access.
• Chatbot to
  • Provide users with platform to explain legitimate access
  • Require users to periodically certify their continued need for access to specific patient data.

Business Impact

• Effectively identify and address instances of unauthorized access to patient charts.
• Compliance with regulations to protect patient confidentiality
• Reduced liability of users stealing patient insurance and/or health data.