Removal of Terminated Employees from All Hospital IT Systems

Customer

Multi-hospital Healthcare System

Challenges

• Healthcare systems are operated using 30 or more separate software packages each with the own user provisioning systems
• These systems have separate system administrators responsible for removing users when they leave the organization
• These systems generally do not have APIs to support user provisioning.

Solutions

• Build a data pipeline to get user data from each software system. Utilize any form of reports that identifies users of the system. Either user provisioning reports or audit logs of patient chart access.
• Create an Machine Learning Model to identify user and match them across all software systems
• Create a feedback path to the master system of user matching failures
• Create a report to notify each system administrator of the specific users access removals required.

Business Impact

• Hospital liability of unauthorized users was significantly reduced by outcomes and having a repeatable process in place.
• After 6 months of use, terminated user remaining in any systems reduced to less than 5%
• System administrator reported 90% satisfaction using the system.