Documentation, Onboarding & Analytics Chatbot

Customer

Global MarTech Corporation

Challenges

• Users want rapid onboarding to new applications to meet the pace of deployements
• New paradigm needed - Users want answers not articles to read
• Existing Text-Only chatbots are no longer sufficient
• Need onboarding presented in situ

Solutions

• Ingest multimodal product documentation and training collateral
• Chatbot that leverages text and images (screenshots, diagrams, and video)
• Onboarding recommendations tailored to each user role and refined based on product usage
• Integrated to HelpDesk solution with prompt-response context included in ticket

Business Impact

• Simplified onboarding new users to speed time to productive use
• Users rate answers as solving their questions > 80%
• HelpDesk integration provided support staff with frame of reference